Thank you for shopping at SNUCS.com. We value our customer relationships and customer satisfaction is our number one priority. Once an order has shipped and because of our products’ sanitary nature, we don’t offer refunds, exchanges, or returns. If for some reason your order was damaged or defective upon arrival, please email us at firstname.lastname@example.org within (3) three days of receipt and tell us about your concerns. Please take a picture of the damages and upload it with your email.